Digital Services Act (DSA) Compliance
1. Service Provider
The company under the corporate name “MILQ I.K.E.” and the trade name “MILQ”, with VAT number 802910054 and GEMI No. 185121301000 (hereinafter the “Company” or “MILQ”), acts as a provider of intermediary services within the meaning of the Digital Services Act.
The Company fully commits to its service recipients to comply with Regulation (EU) 2022/2065 and to ensure a safe, lawful, and reliable online interface for the users of the Website and its cooperating businesses.
2. Contact Point for the Digital Services Act
For the purposes of Articles 9 to 12 of the Digital Services Act, the Company designates the following email address as its single Contact Point:
Through the above address, the following may contact the Company:
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competent European and national authorities, and
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recipients of the Company’s services,
for any matter relating to the application of the Digital Services Act, including requests, information, notices, or orders.
Communications may be conducted in Greek and English. The Company shall make reasonable efforts to provide assistance in other languages where necessary.
3. Illegal Content and Monitoring
The Company applies clear cooperation rules with its partner businesses and adopts appropriate measures to prevent and address illegal content on the Website.
“Illegal content” means any information, in any form, that does not comply with Union or national law or with the Company’s Terms of Use, particularly when related to commercial activity or the provision of services.
Indicatively and without limitation, illegal content may include:
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the offering of unsafe or counterfeit products,
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violations of consumer protection legislation,
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unauthorized use of material protected by intellectual property rights.
The Company investigates instances of illegal content either on its own initiative or following notifications by users or orders from competent authorities and, where required, proceeds without undue delay to remove or disable access to the relevant content.
4. Notice-and-Action Mechanism and Internal Complaint Handling System
Pursuant to Article 16 of the Digital Services Act, any natural or legal person may notify the Company of the presence of allegedly illegal content on the Website through a dedicated notice-and-action mechanism.
Such notifications must be submitted via the designated form and must be sufficiently reasoned and documented to enable the Company to obtain actual knowledge of the alleged illegality.
The Company examines each notification diligently, objectively, and within a reasonable timeframe and informs the notifier of its decision and the reasons on which it is based.
In the event of disagreement, the notifier may lodge a complaint through the Company’s Internal Complaint Handling System, in accordance with Article 20 of the Digital Services Act, free of charge.
Furthermore, access to out-of-court dispute settlement is provided through certified bodies under the supervision of the Hellenic Telecommunications and Post Commission (EETT), acting as the National Digital Services Coordinator.
5. Measures Against Misuse
The Company may temporarily suspend the provision of its services to recipients who repeatedly provide manifestly illegal content, following prior warning.
Similarly, the Company may restrict the processing of notices or complaints that are submitted systematically and are manifestly unfounded. The assessment takes into account, among other factors:
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the number and frequency of unfounded notices,
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their proportion relative to the total number of notices,
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the seriousness of the abusive conduct,
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the intent of the notifying party.
6. Average Monthly Active Users
In compliance with Article 24(2) of the Digital Services Act, the Company publishes every six (6) months the average monthly number of active service recipients in the European Union.
For the period 1 February 2026 – 31 July 2026, the average monthly number of active users will be confirmed upon completion of the relevant reporting period.
This figure will be calculated internally in accordance with the applicable guidelines and may be subject to technical limitations (e.g. multiple devices or refusal of analytics cookies).
7. Transparency Reports
The Company publishes annual transparency reports, in accordance with Articles 15 and 24 of the Digital Services Act, which are made available through this online section.
This page shall be updated without undue delay in the event of any material changes.
Last updated: 30 January 2026