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MILQERSRULE9

Digital Services Act (DSA) Compliance

1. Service Provider

This website is operated by MILQ I.K.E., a company registered in Greece with VAT number 802910054 and GEMI registration number 185121301000.

As an intermediary service provider, MILQ I.K.E. is subject to Regulation (EU) 2022/2065 of the European Parliament and of the Council (the Digital Services Act, or DSA), which establishes harmonised rules for a safe, predictable and trusted online environment.

2. Contact Point for the Digital Services Act

In accordance with Articles 11 and 12 of the DSA, MILQ I.K.E. has designated a single point of contact for direct communication with Member State authorities, the Commission, the European Board for Digital Services, and recipients of services in relation to the application of the DSA.

Email: compliance@milq.gr

This contact point may be used by:

  • Competent European and national authorities
  • Recipients of services

Communications may be submitted in Greek or English.

3. Illegal Content and Monitoring

MILQ I.K.E. cooperates with national and European authorities in combating illegal content in accordance with the DSA and applicable Greek and EU legislation.

“Illegal content” means any information that, in itself or in relation to an activity, is not in compliance with Union law or the law of any Member State, irrespective of the precise subject matter or nature of that law. This includes, but is not limited to:

  • Unsafe or counterfeit products
  • Consumer protection violations
  • Unauthorised use of intellectual property

Upon receipt of a notice or an order from a competent authority, MILQ I.K.E. will investigate the matter promptly and take appropriate action in accordance with applicable law.

4. Notice-and-Action Mechanism and Internal Complaint Handling System

In accordance with Article 16 of the DSA, any individual or entity may notify MILQ I.K.E. of the presence of specific items of information on its platform that the notifying party considers to be illegal content.

Notifications should contain sufficient detail to allow MILQ I.K.E. to identify the allegedly illegal content, including the URL or other identifier, a clear explanation of the reasons why the content is considered illegal, and the name and email address of the notifying party.

MILQ I.K.E. will examine each notification in a timely, diligent, non-arbitrary and objective manner and will inform the notifying party of its decision without undue delay.

In accordance with Article 20 of the DSA, recipients of services may submit a complaint against any decision taken by MILQ I.K.E. following a notification. Complaints are handled through the internal complaint-handling system free of charge.

If a dispute cannot be resolved through the internal system, recipients may seek out-of-court dispute settlement through the Hellenic Telecommunications and Post Commission (EETT), which acts as Digital Services Coordinator in Greece.

5. Measures Against Misuse

MILQ I.K.E. may suspend, for a reasonable period and after having issued a prior warning, the processing of notices and complaints submitted by individuals or entities that frequently submit manifestly unfounded notices or complaints.

When deciding on suspension, MILQ I.K.E. assesses on a case-by-case basis whether the notices or complaints are manifestly unfounded, taking into account:

  • The number and frequency of unfounded notices or complaints submitted within a given timeframe
  • The proportion of unfounded notices or complaints relative to the total number submitted
  • The seriousness of the misuse and its consequences
  • The intent of the individual or entity submitting the notices or complaints

6. Average Monthly Active Users

In accordance with Article 24(2) of the DSA, MILQ I.K.E. publishes information on the average number of monthly active recipients of its service in the Union, calculated as an average over the preceding six months.

Reference period: 1 February 2026 – 31 July 2026.

The calculation is based on unique visitors accessing the platform during the reference period, in line with the methodology set out in the applicable delegated acts.

7. Transparency Reports

In accordance with Articles 15 and 24 of the DSA, MILQ I.K.E. publishes annual transparency reports containing information on content moderation activities, including the number of notices received, actions taken, and the use of automated means.

Reports are made publicly available in a machine-readable format and are published at least once a year.

Last updated: 30 January 2026